Services

A complex IT infrastructure is necessary in even the simplest of today’s business ventures. In the current business landscape, the availability of appropriate technology can be the difference between success and failure. However, many companies have found themselves unable to successfully manage their IT infrastructure as they try to keep pace with the latest industry best practices and technology developments.

Services and Capabilities: SoftTrend IT managed services offer businesses of all sizes and backgrounds a comprehensive approach to tailored support and management of the most demanding IT administration needs.Designed to save financial and professional resources, our services are available 24/7, 365 days per year. Our wide array of service offerings includes:

IT Helpdesk Services:

• Technical support service for key products and applications.
• Incident resolution within agreed upon timescales.
• Call logging, contact validation and progress monitoring.
• Problem management.
• Change management.
• Warranty or break-fix management.
• Remote support.
• Real-time reporting and regular call reporting and analysis.
• 24x7 Service provision.
• Support for and maintenance of PC's, notebooks, and mobile devices.
• Backup and restore services.
• Security and access control.

SLA Agreement:

A service-level agreement (SLA) is a contract between a service provider and its customers that documents what services the provider will furnish and defines the service standards the provider is obligated to meet. Our SLA contract is two types it can be 24/7 support or 8/5 support based on the customer preference. This ensures that your company will have the full support based on the defined standards.

POC request:

A demonstration that in principle shows how a solution can be implemented in a certain environment by allowing a prospect customer to try a product with the help of our specialized IT team.
This use of proof-of-concept helps to establish viability, to isolate technical issues, and to suggest overall direction, as well as providing feedback.

RPA, or Robotic Process Automation, is the new trend in the world of technology. RPA allows you to automate routine business processes that consume a lot of time, therefore allowing your employees to focus more on accomplishing critical-thinking work procedures.

What can you automate?

• Virtually any repetitive, technology-based task or process can be automated.
• From simple copy-paste commands to complex tasks, such as sensing when a customer is upset and escalating the matter to a human worker, many of your front and back-office processes can be automated.
• Basic commands, such as opening an application, signing-in (putting a username and password), cutting & pasting, calculating, saving and closing a document can be automated.
• Furthermore, you can automate the processes that currently require humans to interact with applications such as CRM, accounting, ERP, and supply chain systems. Also databases, infrastructure provisioning and service management.
• All that and even more - it can be specially tailored based on your company's environment and demands.

Digital transformation is the process of integration of digital technology into all areas of a business. This profoundly changes how the business operates by creating new - or modifying existing - business processes, customer experiences, and organizational culture. It is the process of converting information from analog to digital. Also digitization isn’t about changing how you do business or creating new types of businesses. It’s about keeping on but faster and better now that your data is instantly accessible and not trapped in a file cabinet somewhere in a dusty archive and now most businesses started converting all those ink-on-paper records to digital computer files.

The benefits you will have from digital transformationis reduced costs, improved productivity & efficiency, increasing ROI, protecting the workforce and creating new value for consumers and shareholders.

Efficiency: Greater efficiency can be achieved through integrated and connected technologies such as sensors, app-based controls, analytics, edge computing and smart machinery. Collectively, we provide intelligent automation and data insights that have a big impact on overall performance.

Productivity by maximizing output & minimizing waste:Digital technology enables businesses to do more with less. From IoT-enabled tracking to automated production lines, data analytics to predictive maintenance, businesses can achieve greater yield with less energy and fewer materials and workers.

Return on investment: Many businesses avoid digital upgrades because they believe there will be no return on investment, or that the payback will take too long. This is a mistake! When it comes to energy management and automation, the average payback period for digital investments has shown to be approximately five years which means you’ll see your investment in no time.

Safety by protecting the workforce while boosting efficiency: safety must never be an afterthought in any industrial, mining or manufacturing setting. Robotics can replace human intervention in dangerous situations, while artificial intelligence, augmented/virtual reality and big data can provide greater control and minimize risks. From training through to factory-floor and hazardous mining operations, digital technology can educate and protect the workforce.